MULTI-LEVEL CARE SOCIETY

History
Due to the rapid growth in the seniors’ population in Vancouver, there was an urgent need for a culturally appropriate care facility for Chinese speaking seniors. In 1995, the S.U.C.C.E.S.S. Multi-Level Care Society was incorporated with the purpose of establishing linguistically and culturally appropriate care for those seniors in our community. It has now developed into a provider of quality residential care and health services.

Vision
Care for seniors like our own.

Mission
To provide a continuum of excellent, culturally appropriate services for seniors.

Value
Aging in Place, Caring, Continuous Learning and Growth, Culturally Sensitive, Ethical Inclusive, Innovative, Integrity, Mutual Respect, Open

Philosophy of Care
Person and Family Centred Care is the guiding principle for delivery of services in our organization

Programs and Services
Simon K.Y. Lee Seniors Care Home
Chieng’s Adult Day Centre
Harmony House Assisted Living
Austin Harris Residence
Jackson Lam Adult Day Centre
Chinese Meals on Wheels for Vancouver and Richmond
Chinese Meals on Wheels for Burnaby

Management Team

Executive Director, Health Services – Sinder Kaur
Director of Care – Mimie Chung
Director, Community Services – Jenny Lo
Director, Food Services/Executive Chef – Mickey Tse
Manager, Community Services – Goretti Wong
Manager, Resident Care – Catherine Shum
Manager, Social/Volunteer Services – Edna Hui
Manager, Adult Day Program – Amy Pang
Manager, Food Services – Anne Yu
Human Resources & Administrative Manager – Rufus Yeung
Clinical Leader, Nutrition – Emily Kwan
Recreation Therapist – Fiona Yuen

Donation

For donation, please contact Rufus Yeung, Human Resources & Administrative Manager, 555 Carrall Street, Vancouver, BC, Canada, V6B 2J8, Tel: 604-608-8806 Fax: 604-408-6728, Email: [email protected]

Donation Form: see attached file. ( pdf click)

MLC Charity Registration No is 898748330 RR0001

pdf SKYL Brochure

pdf SKYL Self Paid Bed Brochure

Jackson Lam Adult Day Centre

The Centre opened in June 2017 with the mission to provide adult day service to seniors with various needs in the Richmond area through integrated programs and services. It contains a lounge, an activity area, a kitchen, a dining room, and a quiet room.

Funded by Vancouver Coastal Health, the Centre operates Monday to Friday from 8:30 a.m. to 5:30 p.m. The programs offers lunch, recreational activities, health monitoring and health education for seniors.
The Centre also provides respite care for medically frail seniors or those with dementia and chronic disease management who are being cared for at home by family members. For some clients, the program helps them to maintain their functional abilities.

To determine eligibility for admission to the program, please contact the community health service at 604-278-3361.

Contact Information

Address : 5411 Moncton Street, Richmond, BC, V7E 0A8
Phone: 604-242-0704
Miscellaneous information
Mon – Fri 8:30 AM – 5:30 PM
Sat, Sun and Public Holiday closed.

pdf small Download PDF brochure here

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Simon K.Y. Lee Seniors Care Home

S.U.C.C.E.S.S. Simon K.Y. Lee Seniors Care Home (the “Care Home”), named in honour of its key supporter, Mr. Simon K.Y. Lee, is a multi-level care facility managed by S.U.C.C.E.S.S. Multi-Level Care Society. It began admitting its first residents on September 24, 2001.

Contact Information

pdf The Care Home Brochure

pdf S.U.C.C.E.S.S. Simon K. Y. Lee Seniors Care Home Self-paid beds

The Care Home Photos

Vision
Care for seniors like our own.

Mission
To provide a continuum of excellent, culturally appropriate services for seniors.

Location
The Care Home is located at 555 Carrall Street in Vancouver Chinatown, adjacent to the S.U.C.C.E.S.S. Social Service Centre.

Facilities
The Care Home, measuring 70,000 sq. ft., is a three-storey concrete building with five resident units – Pine Garden, Bamboo Garden, Cherry Garden, Birch Garden and Cedar Garden, and totalling 114 beds in private ensuites (104 single and 5 double rooms). A single room measures about 215 sq. ft. and double room, 356 sq. ft. Each resident unit is equipped with a spacious living room, dining room, activity room, bathroom and kitchenette.At the north end of the complex on the main level is The Chieng’s Adult Day Centre. It contains a lounge, an activity area, a kitchen, a dining room, a meeting room and a quiet room.

Services

Bi-lingual (English and Chinese) staff provides professional resident care 24 hours a day, 7 days a week. Twenty two beds are designated for cognitively impaired residents requiring special environmental adaptations. Others are for complex care residents.

The Chieng’s Adult Day Centre started its operation in January 2003. This Centre provides health monitoring, therapeutic activities and social activities for seniors. Twenty or more seniors are being served each weekday. See below for further details.

Admission
The Care Home is open to any individual eligible for complex care services under The Ministry of Health Continuing Care Program.
The following registration procedures apply as required by Vancouver Coastal Health:

  • Contact the Continuing Care Unit in your area. (download community-health-area here)
  • Speak to the intake/liaison nurse at the unit.
  • The nurse would assess if the client is eligible for admission to a care home.
  • If eligible, a case manager would visit and confirm eligibility; and the client would then select a care home of his/her choice subject to availability.
  • The nurse would assess if the client is eligible for admission to a care home.

There is a severe shortage of long term care beds in Vancouver. Seniors usually need to wait for up to two years and more for space in a care home.

Funding
The Province of British Columbia contributed $14.52 million for the construction of the Care Home, and the Vancouver Coastal Health funds its daily operation. S.U.C.C.E.S.S. Multi-Level Care Society raised $3 million to augment government funding for the construction cost of the Care Home.

Donations and Recognition
S.U.C.C.E.S.S. Multi-Level Care Society is in need of community support to continue expanding and improving its seniors’ health services. To acknowledge the generosity of our donors, we gratefully offer the following levels of recognition in the Care Home:

Donation AmountRecognition Levels
Plaque on Donation WallName of Room
SpecificationsSize 
$2,000 to $5,000Metal and Wording in Red2.5” X 1.25 “
$5,001 to $10,000Chip Mirror Glass with Engraving (Bronze edge and Wording)2.25” X 1.25 “
$10,001 to $50,000Chip Mirror Glass with Engraving (Golden Edge and Wording)3.5” X 2”
$20,000 or AboveResident’s Room
$30,000 or AboveOffice’s Room / Care Station
$50,001 to $100,000Chip Mirror Glass with Engraving (Golden Edge and Wording)4” X 3”
More than $100,000Chip Mirror Glass with Engraving (Golden Edge and Wording)4.5” X 3”Terrace / Dining Room

Tax deductible receipts for donations will be issued.

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harmony-house-assisted-living


S.U.C.C.E.S.S. Harmony House opened in March 2006. Located right next to the Care Home, Harmony House consists of the first four stories of a newly built high rise condominium. There is a separate elevator and entrance, and the building is wheelchair accessible. A dining room on the ground floor also serves as a multi purpose room. Harmony House primarily serves Chinese residents, but residents of other ethnicities are also welcome. Staff can speak English, Cantonese/Mandarin.

Harmony House Photos

S.U.C.C.E.S.S. is the service provider through a contract arrangement with Vancouver Coastal Health. There are 19 studios and 14 one bedroom suites. Average size of suites ranges from 470 to 589 square ft. All suites are equipped with fridge, a full size range/oven, dishwasher, washer and dryer.

Individual residents pay 70% of after tax income, which covers: 1) monthly rental accommodation, 2) hospitality services – meals, housekeeping, etc., and 3) personal care. Couples living together pay 70% of combined after tax income. Residents on income assistance pay a flat rate. Items that are not included are: telephone, cable, household and toiletry supplies, all medications, personal care supplies, and insurance.

There is meal service in the main dining room at lunch and supper. Chinese meals are served regularly. Emergency response is available 24 hours and staff is always on site. Residents must be able to move around their suite on their own, and make their own way to the dining room with or without mobility aids.

Harmony House cannot admit residents with antisocial and disruptive behaviour which jeopardizes the safety of self and others. If a spouse passes away or is transferred to another facility, the resident will be required to move to an available studio if there is a couple waiting for admission. If care needs change significantly, residents will be assisted with finding alternative arrangements.

pdf   Harmony House Brochure

pdf   Assisted Living Information

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Chieng’s Adult Day Centre

The Centre opened in January 2003 with the mission to provide quality day health services to seniors through integrated programs and services. It is situated on the main level of the north end of the facility complex. It contains a lounge, an activity area, a kitchen, a dining room, a meeting room and a quiet room.

Funded by Vancouver Coastal Health, the Centre operates Monday to Friday from 9:00 a.m. to 3:00 p.m. The program offers lunch, recreational activities, health monitoring and health education for seniors. Additional services such as podiatry, hairdressing, etc. are available for a fee.

The Centre also provides respite care for medically frail seniors or those with dementia and chronic disease management who are being cared for at home by family members. For some clients, the program helps them maintain their functional abilities.

To determine eligibility for admission to the program, please contact the community health area in your neigbourhood.

Chieng’s Adult Day Centre Photos

pdf Adult Day Brochure
Contact Information

Chieng’s Adult Day Centre Photos

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Austin Harris Residence

normal 2 Austin Harris Residence - South Side
Contact Information

S.U.C.C.E.S.S. Austin Harris Residence opened in April 2007. It is a 50-unit affordable seniors assisted living developed under the Independent Living BC (ILBC) Program. It is situated on the former Austin Harris Elementary School site at 5411 Moncton Street, Richmond on a lot size of about 88,000 square feet.

Austin Harris Photos

Each unit is a self-contained one-bedroom suite with bathroom, open kitchen and living room, and is suitable for single or double occupancy. Together with other amenities such as common dining room, library/internet, lounge, multi-purpose room, common laundry room, spa room, scooter room and salon, the total usable floor area is about 53,000 square feet on a 2-storey wood-frame building. Outdoor amenity space including a landscaped garden is about 20,000 square feet.

Construction of the residence commenced in March 2006 and is scheduled for completion by the end of April 2007. The Residence expects to receive its first tenants in June 2007. All tenants are referred by Richmond Health Services.

For enquiries about admission, please contact Continuing Care of Richmond Health Services at 604-278-3361.

The Service

Tenants of the residence will receive hospitality and personal care services, such as two meals a day, weekly housekeeping, weekly laundering of linens, social and recreational opportunities, assistance with medications, mobility and personal hygiene, and a 24-hour emergency response system.

The Partnership
This project is a partnership of S.U.C.C.E.S.S. Multi-Level Care Society, Canada Mortgage Housing Corporation (CMHC), British Columbia Housing Management Commission (BCHMC) and Vancouver Coastal Health (VCH). S.U.C.C.E.S.S. Multi-Level Care Society is responsible for developing and managing the residence.

Project Financing

Estimated project cost is $15.5 million. S.U.C.C.E.S.S. Multi-Level Care Society has committed $1 million to the project. CMHC will provide a capital grant of $1.25 million. BCHMC will provide the land which costs $3.4 million and interim financing which will be replaced by a 35 year mortgage upon completion of construction. It will also subsidize subsequent mortgage payments. VCH will provide operating funding. Tenants will pay 70% of their after-tax income.

Donations and Naming Opportunities

S.U.C.C.E.S.S. Multi-Level Care Society has committed $1 million to this project. This fund needs to be raised from the community.

To recognize donations to the project, naming opportunities are available as follows:

Donation AmountNaming Opportunities
$200,000 or aboveLandscaped Garden
$150,000 or aboveDining Hall
$100,000 or aboveLounge/Main Lobby/Conference Room/Multi-Purpose Room/Roof Terrace
$80,000 or aboveEntrance Vestibule/Seating Area
$50,000 or aboveFamily Dining Room/TV Room/Library/Hair Dressing Room/Health & Podiatry Room/Elevator
$5,000 or aboveGarden benches

For enquiries, please contact S.U.C.C.E.S.S. Foundation at 604-408-7228.

pdf Austin Harris Brochure

pdf Assisted Living Information