Settlement Services

Settlement Services

Immigrant Settlement & Integration Program

The Immigrant Settlement & Integration Program (ISIP) assists immigrants and their families learn about Canada's systems and services. We offer opportunities for immigrants to develop English language skills, learn about Canada's labour market, network and develop professional and social networks, and settle into their local B.C. communities.

ISIP services are for eligible clients and are free of charge. Our services are offerred in in many languages.

As your first step to accessing ISIP services, we ask that you register with us through  or call one of the service locations to set up an in-person appointment. Once registered, we will guide you through our services at your first ISIP appointment.


Eligibility Criteria

The Immigrant Settlement & Integration Program offers in-person and online services. If you live in one of our service regions, you can register for in-person services. All other eligible clients may register for online services.

In order to participate in the Immigrant Settlement & Integration Program, you must have one of the following:


  • A Permanent Resident (PR) card
  • A Permanent Resident confirmation letter from Immigration, Refugees and Citizenship Canada (IRCC)
  • A work permit or approval of a work permit under section 112 of the of the Immigration and Refugee Protection Regulations (IRPR)
  • Approval for permanent residence under section 113 of the IRPR

Your First ISIP Appointment

At your first appointment we will:
  • Welcome you and determine if the ISIP program is the best SUCCESS option for you
  • Register you with the ISIP program
  • Provide information on key settlement information for newly arrived immigrants
  • Talk to you about your settlement experiences and share with you how we can assist you
  • Work with you to determine your immediate, short term and long term settlement and employment goals
  • Review your English language learning needs and help you to sign up for English learning programs such as LINC or Conversation Circles


We have several service locations across the Lower Mainland and in Fort St. John.  Click here for a full list of service locations.


Individual appointments with an ISIP Settlement Practitioner

Professional and friendly staff can help you to:

  • Find accommodation in your chosen neighborhood.
  • Use the transportation system in Canada and apply for a Canadian driver’s license.
  • Better understand the Canadian education system for yourself and your children.
  • Use libraries, recreation centers and other community services in your neighborhood.
  • Apply for B.C.'s Medical Services Plan, Child Tax benefits and Child Care Subsidies.
  • Find Information on Canada's immigration system such as renewing Permanent Resident cards and how to apply for Canadian citizenship.


ISIP Group Information Sessions

Our group information sessions will provide eligible clients with information such as:

  • How to find accommodation in your chosen neighborhood.
  • How to use the transportation system in Canada and apply for a Canadian driver’s license.
  • How to better understand the Canadian education system for yourself and your children.
  • How to use libraries, recreation centers and other community services in your neighborhood.
  • How to apply for B.C.'s Medical Services Plan, Child Tax benefits and Child Care Subsidies.
  • Information on Canada's immigration system such as renewing Permanent Resident cards and how to apply for Canadian citizenship.

Click here to see a list of upcoming group workshops and information sessions


Employment for SUCCESS

The Immigrant Settlement & Integration Program offers Employment for SUCCESS online and in-person services to provide eligible newcomers with the knowledge, skills and connections related to the Canadian work environment to better prepare them to enter the Canadian labour market.

We offer one-to-one services, workshops and webinars to assist you with your employment journey. Employment Skills Development for SUCCESS short programs provide you with an opportunity to develop employment skills to work in Canada's labour market. The Career Mentoring for SUCCESS program allows you to experience employment coaching, and to network and connect with employers and professionals. All of our Employment for SUCCESS programs also provide settlement information, community & employment resources, and provide many opportunities to practice English language skills.

Contact the SUCCESS Service Centre in your area to ask about region-specific Employment for SUCCESS services including the Career Mentoring for SUCCESS program.


English Language Learning Classes

English Language training helps newcomers to settle into their communities, integrate into Canadian society and find employment. We offer in-person, blended (a combination of in-person and online teaching) and online options. Click here to learn more about our English Language Learning classes.

Language Instruction for Newcomers to Canada (LINC)
Language Instructions for Newcomers to Canada (LINC) programs are FREE, government-funded English language classes for eligible immigrants and refugees. LINC instructors use settlement themes to teach reading, writing, listening and speaking skills within the framework of Canadian Language Benchmarks.
All of our LINC classes provide information about settlement, employment and community connections in British Columbia and Canada.

Clear Communication for the Workplace (CCW)
Offered online and in person throughout our service regions, CLB level 6-8 Clear Communication for the Workplace (CCW) focuses on improving English language proficiency, soft and hard skills as well as knowledge of Canadian workplace culture.

Occupation-Specific Conversation Circles
Increase your chance of obtaining employment in your field. Offered in-person throughout our service regions, Conversation Circles help participants improve their listening and speaking skills by focusing on the language used in specific occupations. Contact individual regions to determine which occupations the conversation circles are currently focused on.


Community Connections Activities

The Immigrant Settlement & Integration Program provides many community programs for eligible immigrants, refugees & their families and also involve the participation of many established Canadians.

Participating in community connections programs is a great way for newcomers to learn about culture, make meaningful connections with established Canadians, and practice English speaking and listening skills. We also encourage organizations, communities and employers to get involved in collaborating with newcomers through our programs.

Our We Live Here program gives you an opportunity to learn about Canadian culture through community tours, community circles, and Canadian and multicultural celebrations.

Our We Volunteer Here program will help you discover ways to get connected to your local community through volunteering.

Our Champions of SUCCESS community event acknowledges outstanding participants, mentors, organizations, communities and employers that participate in our employment & community connections programs.

Click here to find out more about our programs. 


ISIP Career Mentoring for SUCCESS Programs

If you are an eligible new immigrant, the ISIP Career Mentoring for SUCCESS Program will bridge you to career success by providing you with the information you need in your field of expertise. Your mentor will not find you a job, but they will provide you with information, support, and guidance to jumpstart your professional career in Canada. You will expand your knowledge about the key resources of your profession, the specific pathways to credential assessment, how to upgrade your education, and how to increase your opportunities to access the “hidden” job market.

Click here for more information about our Career Mentoring for SUCCESS Program.


How to register:

As your first step to accessing ISIP services, we ask that you register with us.

To register with us, please call your local Immigrant Settlement and Integration Program office

Where do you live?

I live outside of the lower mainland


Service locations

All Immigrant Settlement & Integration Program (ISIP) Service Centres are welcoming and inclusive.

Burnaby & New Westminster:

Burnaby Service Centre
#200 - 5172 Kingsway
Burnaby, B.C.
V5H 2E8
Tel: 604-430-1899

Tri-Cities (Coquitlam, Port Coquitlam & Port Moody):

Burnaby-Coquitlam Service Centre
435B North Road
Coquitlam, B.C.
V3K 3V9
Tel: 604-936-5900

Coquitlam Service Centre
#2058 – 1163 Pinetree Way
Coquitlam, B.C.
V3B 8A9
Tel: 604-468-6000

Fort St. John:

Fort St. John Service Centre
#209 10142 101 Avenue
Fort St. John, B.C.
V1J 2B3
Tel: 250-785-5323


Richmond Service Centre
#220 - 7000 Minoru Blvd
Richmond, B.C.
V6Y 3Z5
Tel: 604-279-7180

Surrey & Delta:

Surrey Service Centre
#100-15117 101 Avenue
Surrey, B.C.
V3R 8P7
Tel: 604-588-6869


Pender Service Centre
28 West Pender Street
Vancouver, B.C.
V6B 1R6
Tel: 604-684-1628

Granville Service Centre
#300 - 8268 Granville Street
Vancouver, B.C.
V6P 4Z4
Tel: 604-323-0901

Fraser Service
#205 - 5838 Fraser Street
Vancouver, B.C.
V5W 2Z5
Tel: 604-324-8300

If you live outside of the Lower Mainland, please visit our online settlement service at or contact our main office in Vancouver:

Pender Service Centre
28 West Pender Street
Vancouver, B.C.
V6B 1R6
Tel: 604-684-1628


If you are a Naturalized Canadian Citizen, please visit the form filling clinic.


Pre-landing Services

Pre-landing Services and Community Partnership

206-181 Keefer Place, Vancouver, BC V6B 6C1 Canada
Toll-Free: 1-844-893-8222 (For USA and Canada)
Local Line: 1-604-893-8222
Fax: 1-604-231-0345
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

635 aei.gifActive Engagement and Integration Project is the first overseas project from S.U.C.C.E.S.S. It supports the settlement, adaptation and integration of skilled workers, members of the family class, and live-in caregivers from South Korea and Taiwan into Canadian Society. The project includes pre-departure services such as group orientation, tailor-made workshops, and active engagement case management. Client resources include: a support line, referrals, a resource centre, and a virtual resource centre.

S.U.C.C.E.S.S. will deliver pre-departure services in South Korea (Seoul) and Taiwan (Taipei) to skilled workers, members of the family class and live-in caregivers with group orientation as the core service, supported by tailor-made workshops and Active Engagement Case Management. After attending the pre-departure orientation, clients will be linked to specific workshops with topics including labour market employment information, foreign credential recognition, health & medical services, and education & training to upgrade employment skills. For clients encountering specific challenges, the Integration Counsellors will provide individual counseling through face-to-face meetings and follow up with e-mail, telephone, or video-conferencing. Depending on the needs identified, clients can also be referred to appropriate programs or services through which they will acquire necessary information that will enhance their ability to integrate into the Canadian community.

The Form Filling Clinic

Form Filling Clinic for Naturalized Citizens:

Starting from April 1, 2016, Form filling clinic will be offered every month for S.U.C.C.E.S.S. members who are Naturalized Citizens and non-members who are Naturalized Citizens.

This service is provided by trained volunteers.  Registration is required.  For non-members, donations are welcomed. Tax receipts will be offered to individuals who donate $20 or more.  To become S.U.C.C.E.S.S. member, please register at S.U.C.C.E.S.S. front desk. 

Form Filling Clinic

Effective:     April 2016
Schedule:    Please call 604-408-7254 for referral to form filling clinic
Location:    S.U.C.C.E.S.S. at 28 West Pender Street, Vancouver

The Form Filling Clinic assists naturalized citizens with the following applications:

Health Care

  • MSP Medical Services Plan Enrolment
  • MSP Premium Assistance
  • MSP Fair Pharmacare 

Senior Income Security

CPP Canada Pension Plan

  • CPP Retirement Pension
  • CPP Disability Benefit (application form only)
  • CPP Survivor's/ Child Benefits
  • CPP Death Benefit

OAS Old Age Security

  • Old Age Security Pension
  • GIS Guaranteed Income Supplement
  • Allowance/Allowance for the Survivor

CRA Canada Revenue Agency

  • Child Care Tax Benefit (CCTB)

Benefits from Government of BC

  • Bus Pass Program
  • Child Care Subsidy

BC Housing

  • BC Housing Registry (Subsidized Housing)
  • SAFER Shelter Aid for Elderly Renters
  • Rental Assistance Program
  • Home Adaptations for Independence (HAFI)

Other Documents

  • Passport (Adult general )
  • Passport (Simplified renewal)

BC Settlement and Integration Services

The BC Settlement and Integration Services (BCSIS) provides information and referral, resources, and support to assist clients to pursue pathways of citizenship, increase their ability to enter or thrive in the BC labour market, and to establish connections in the workplace and community. BCSIS is funded by the Ministry of Jobs, Tourism and Skills Training.

Services offered

  • 1-on-1 Information and Orientation Session on Local Job Market and Settling in BC
  • Immigration Navigation and Work Permit Application Support
  • Networking and Mentoring
  • Workshops on Job Search, Workplace Culture and Workplace Rights
  • Short-term Training on Job Search Skills
  • Group Orientation Sessions for Settling in BC

Client Eligibility

  • Temporary Foreign Workers who have entered Canada under the Temporary Foreign Worker Program or International Mobility Program (Excluding live-in caregivers)
  • Provincial Nominees who are not yet approved for permanent residency
  • Post-secondary International Students who are eligible to work in Canada
  • Refugee Claimants
  • Naturalized Citizens who are actively looking for employment


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 Message from Vancouver Police Department: 




For enquiries and registration to BCSIS:

28 W Pender St.
Vancouver, BC V6B 1R6
Tel: 604-408-7274 ext. 2045, 2048
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


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