Chief Executive Officer – Queenie Choo
Born in Hong Kong, Queenie immigrated to Canada in 1980 after completing her nursing studies in the UK. Since making Canada her home, Queenie has held many senior leadership positions in various large-scale organizations.
Known for her passion for diversity and inclusion, Queenie was appointed as CEO to commission the first culturally based seniors care home in Edmonton, Alberta. In 2010, she became the Executive Director at Alberta Health Services, responsible for redesigning the home and community health system.
In 2012 Queenie moved to BC after being appointed as CEO of S.U.C.C.E.S.S, one of the largest non-profit social service organizations in the province. Queenie has a unique ability to blend a rigorous and results-oriented approach with a genuine sensitivity to people. At S.U.C.C.E.S.S., she leads committed teams to develop and provide innovative programs in the areas of employment and language training, business development, newcomer settlement, family and youth counselling, as well as culturally appropriate seniors care and affordable housing.
Under Queenie’s leadership, S.U.C.C.E.S.S. is an active advocate for multiculturalism, diversity and inclusion. In recognition of her experience, Queenie has been appointed to many related committees and councils. These include the Canadian Armed Forces’ Joint Task Force Pacific Advisory Council on Diversity; the RCMP Commanding Officer’s Cultural Diversity and Inclusion Board; the OMNI Pacific Advisory Council; the provincial Minister’s Advisory Forum on Poverty Reduction; and the Premier’s Chinese-Canadian Community Advisory Committee.
Queenie was a nominee for the YWCA Women of Distinction Awards and a recipient of the Queen Elizabeth II Diamond Jubilee Medal, the Excellence in Nursing Administration Award and the RBC Top 25 Canadian Immigrants Award. In 2016, she was recognized by BCBusiness as one of BC’s 35 most influential women. In 2018, Queenie was appointed by the Minister of National Defence as an Honorary Naval Captain of the Royal Canadian Navy.
Chief Financial Officer – Cynthia Chow
Cynthia Chow is a Chartered Accountant with expertise in compliance with accounting principles and reporting standards, in preparing value added reports to help improve internal controls and provide bottom-line oriented solutions, and in preparing relevant and concise variance analyses.
Before joining S.U.C.C.E.S.S, Cynthia was an auditor at the public accounting firm of Deloitte & Touche LLP, where she specialized in the private client sector with experience in industries such as: manufacturing, retail, non-for-profit organizations, real estate, and gaming. She also has experience in auditing public entities in the animation and mining sectors. Cynthia has over 10 years of experience working in the public accounting sector as an auditor.
Cynthia has a Bachelor of Commerce from the University of British Columbia and a Graduate Diploma in Public Accounting from McGill University.
Program Director, Special Projects – Eliza Chang
Prior to joining S.U.C.C.E.S.S., Eliza had worked at the YMCA of Hong Kong and the Hong Kong Housing Services for Refugees. Eliza joined S.U.C.C.E.S.S. in 1993 as a Program Officer of Settlement Services and then she became Project Director of Business and Economic Development in 2007.
As Program Director of Settlement Services, Eliza is responsible for overseeing the S.U.C.C.E.S.S. Settlement and Integration Program in the Lower Mainland and Fort St John, as well as Community Airport Newcomers Network (CANN).
She is currently member of Surrey/North Delta Intercultural Council, International Business Development Committee of the Richmond Chamber of Commerce and a number of advisory committees.
She holds a B.A. degree majoring in Sociology and Psychology from the University of Victoria.
Program Director, Family and Youth Services – Mary Kam
Mary Kam was born in Hong Kong. She obtained a Bachelor in Psychology as well as a Master of Science in Clinical Psychology from the National Taiwan University. She is a Registered Clinical Counsellor. Before joining S.U.C.C.E.S.S, she was a research assistant in the Department of Clinical Psychology of National Taiwan University.
Mary joined S.U.C.C.E.S.S. in 1993 as a Family and Youth Counsellor, providing clinical counseling to immigrant families and youth, coordinating youth groups, delivering family life education workshops, facilitating parenting groups, stress management groups, contributing articles to Chinese newspapers, and providing support to other social service agencies through consultation level. In 2002, Mary took up the Program Manager role for the division. In 2009 she was promoted as the Senior Manager, where she took up leadership role in the division’s continuous quality improvement tasks, responsible for the development of the division’s operation policy, supporting different programs in the division as well as assisting Program Director in the daily operations and development.
Mary had affiliated herself with Warren Shepell Consultant Corporation from 1996 to 2007, providing clinical counseling service for EAP program. In 2004 to 2005, she was the investigator for the project “Multicultural Youth Entry Project” funded by Fraser Family and Children Fund, where she worked with a psychologist to establish a youth model for multicultural immigrant youth.
Mary has continuously upgrading herself with different trainings over these years, such as Changeways, Eye Movement Desensitization Reprocessing (EMDR), Critical Incident Stress Management (CISM) Art and Play Therapy, etc…. In 2009, Mary with Kelly Ng co-wrote an article “CBT – Does it work well with the Chinese population in Vancouver?” and was published on Visions BC’s Mental Health and Addictions Journal. With such an extensive experience, Mary is representing S.U.C.C.E.S.S. in different committees such as Burnaby Early Childhood Development Committee, Burnaby Youth Steering Committee, and Burnaby ECD for Refugee Steering Committee.
Program Director, Employment Services – Michael Lam
Michael Lam has his bachelor’s and master’s degrees in policy making and administration from England. He has worked in the field of employment services and training since 1990. Michael is currently the Director of Employment Services at S.U.C.C.E.S.S., and works closely with the federal and provincial governments to address skill shortage issues and various programming for the under-represented populations, including immigrants, youth, mature workers, women, etc.
Michael introduced the very first funded job mentoring program in B.C. with support from Human Resources and Skills Development Canada. Thanks to his strong passion with the Foreign Credential Recognition agenda, Michael has been initiating local and national partnerships with various industry sectors and piloted bridging programs for internationally-educated professionals as well as unique support services for employers to hire, develop and retain immigrants.
Michael represents S.U.C.C.E.S.S. on different local and national committees such as the National Visible Minority Labour Force Development Council, Overseas FCR Projects Working Committee, National Newcomer Labour Market Partnership, BC Canadian Asian Workforce Strategy Advisory Committee, BC Employment Access Strategy for Immigrants Leadership Council and BC’s Prior Learning Action Network.
Executive Director, Health Services – Sinder Kaur
Sinder received her diploma in psychiatric nursing from the School of Psychiatric Nursing, Kwai Chung Hospital in HK in 1990. She also acquired a bachelor degree in Health from the University of Paisley, England in 1999. She has worked as a registered psychiatric nurse for the Chinese University Psychiatry Department in Prince of Wales Hospital in Hong Kong for 10 years. During her career, Sinder has worked in many different settings such as acute & sub acute in-patient care for psycho geriatrics, child & adolescence psychiatry, and community out-patient clinics.
Sinder joined the Society in 2001 with the intention to serve seniors and has taken up various positions since then. She has led many health care initiatives in the Care Home. Sinder is an Eden Associate, and is currently completing the Nurse Continence Advisor Certificate Course with McMaster University which is sponsored by Vancouver Coastal Health.
Sinder is committed to improve the social and physical milieu of our seniors by providing solid leadership to Resident Care Team.
Director of AEIP, S.U.C.C.E.S.S. – Johnny Cheng
Johnny Cheng was appointed Director of the Active Engagement and Integration Project (AEIP) in 2015. He is responsible for S.U.C.C.E.S.S.’s pre-arrival settlement services and initiatives.
Since 2008, Johnny has managed the development and implementation of S.U.C.C.E.S.S.’s overseas operations. Under his leadership, S.U.C.C.E.S.S. established AEIP and opened its first two overseas services centres in Seoul, South Korea and Taipei, Taiwan to serve newcomers destined for Canada. He once again led AEIP’s growth in 2015 by establishing partnerships with settlement agencies across Canada, opening of the Beijing Service Centre, and expanding outreach services to eight countries in Asia and the United States.
Prior to his work on the pre-arrival portfolio, Johnny managed and delivered numerous employment programs at S.U.C.C.E.S.S. including employment service centres and immigrant youth programming.
With over 14 years of experience, Johnny has developed a strong portfolio in immigrant issues and is particularly interested in bridging newcomers to the Canadian labour market. He has presented extensively at national conferences including Metropolis, CAPLA, and Cannexus.
In addition to a background in business administration, he is also a Certified Career Development Practitioner.
Program Director, Integrated Settlement Services – Ryan Drew
Ryan Drew: BA Honors, MA TESOL, TESL Cert, Essential Skills Practitioner Cert, CLB Expert
Ryan began her career at SUCCESS 17 years ago as a Language Instructor in the LINC program. Nine years ago, she then joined the Language Services management team. As Program Manager – Resource & Curriculum Development at SUCCESS, she was responsible for implementing PBLA, incorporating blended learning and new technologies in the classroom, and standardizing the CLB‐aligned curriculum framework. As the Best Practices Coordinator for Language in the Immigrant Settlement & Integration Program, Ryan supported the training of the Language staff, contributed to proposal development, and the implementation of Best Practices across service regions.
In 2015, Ryan was appointed the Regional Manager for the Tri-Cities Immigrant Settlement & Integration Program overseeing settlement and language services in the region. In this role, she implemented new and additional programming to further serve the needs of newcomers in the Tri-Cities region.
Now, in her new role as Program Director of the Immigrant Settlement & Integration Program, Ryan is looking forward to continuing to support newcomers to BC with quality settlement and language programming that will assist in their settlement and integration process.