Management Team

Chief Executive Officer - Queenie Choo

Queenie

Queenie Choo

Born in Hong Kong, Queenie immigrated to Canada in 1980 after completing her nursing studies in the UK. Since making Canada her home, Queenie has held many senior leadership positions in various large-scale organizations.

Known for her passion for diversity and inclusion, Queenie was appointed as CEO to commission the first culturally based seniors care home in Edmonton, Alberta. In 2010, she became the Executive Director at Alberta Health Services, responsible for redesigning the home and community health system.

In 2012 Queenie moved to BC after being appointed as CEO of S.U.C.C.E.S.S, one of the largest non-profit social service organizations in the province. Queenie has a unique ability to blend a rigorous and results-oriented approach with a genuine sensitivity to people. At S.U.C.C.E.S.S., she leads committed teams to develop and provide innovative programs in the areas of employment and language training, business development, newcomer settlement, family and youth counselling, as well as culturally appropriate seniors care and affordable housing.

Under Queenie’s leadership, S.U.C.C.E.S.S. is an active advocate for multiculturalism, diversity and inclusion. In recognition of her experience, Queenie has been appointed to many related committees and councils. These include the Canadian Armed Forces’ Joint Task Force Pacific Advisory Council on Diversity; the RCMP Commanding Officer’s Cultural Diversity and Inclusion Board; the OMNI Pacific Advisory Council; the provincial Minister’s Advisory Forum on Poverty Reduction; and the Premier’s Chinese-Canadian Community Advisory Committee.

Queenie was a nominee for the YWCA Women of Distinction Awards and a recipient of the Queen Elizabeth II Diamond Jubilee Medal, the Excellence in Nursing Administration Award and the RBC Top 25 Canadian Immigrants Award. In 2016, she was recognized by BCBusiness as one of BC’s 35 most influential women. In 2018, Queenie was appointed by the Minister of National Defence as an Honorary Naval Captain of the Royal Canadian Navy.

Director of AEIP, S.U.C.C.E.S.S. - Johnny Cheng

 

Johnny chengJohnny Cheng was appointed Director of the Active Engagement and Integration Project (AEIP) in 2015. He is responsible for S.U.C.C.E.S.S.’s pre-arrival settlement services and initiatives.

Since 2008, Johnny has managed the development and implementation of S.U.C.C.E.S.S.’s overseas operations. Under his leadership, S.U.C.C.E.S.S. established AEIP and opened its first two overseas services centres in Seoul, South Korea and Taipei, Taiwan to serve newcomers destined for Canada. He once again led AEIP’s growth in 2015 by establishing partnerships with settlement agencies across Canada, opening of the Beijing Service Centre, and expanding outreach services to eight countries in Asia and the United States.

Prior to his work on the pre-arrival portfolio, Johnny managed and delivered numerous employment programs at S.U.C.C.E.S.S. including employment service centres and immigrant youth programming.

With over 14 years of experience, Johnny has developed a strong portfolio in immigrant issues and is particularly interested in bridging newcomers to the Canadian labour market. He has presented extensively at national conferences including Metropolis, CAPLA, and Cannexus.

In addition to a background in business administration, he is also a Certified Career Development Practitioner.

Chief Financial Officer - Cynthia Chow

Cynthia-ChowCynthia Chow is a Chartered Accountant with expertise in compliance with accounting principles and reporting standards, in preparing value added reports to help improve internal controls and provide bottom-line oriented solutions, and in preparing relevant and concise variance analyses.

Before joining S.U.C.C.E.S.S, Cynthia was an auditor at the public accounting firm of Deloitte & Touche LLP, where she specialized in the private client sector with experience in industries such as: manufacturing, retail, non-for-profit organizations, real estate, and gaming. She also has experience in auditing public entities in the animation and mining sectors. Cynthia has over 10 years of experience working in the public accounting sector as an auditor.

Cynthia has a Bachelor of Commerce from the University of British Columbia and a Graduate Diploma in Public Accounting from McGill University.

Program Director, Integrated Settlement Services - Ryan Drew

RyanDrewRyan Drew: BA Honors, MA TESOL, TESL Cert, Essential Skills Practitioner Cert, CLB Expert

Ryan began her career at SUCCESS 17 years ago as a Language Instructor in the LINC program. Nine years ago, she then joined the Language Services management team. As Program Manager – Resource & Curriculum Development at SUCCESS, she was responsible for implementing PBLA, incorporating blended learning and new technologies in the classroom, and standardizing the CLB‐aligned curriculum framework. As the Best Practices Coordinator for Language in the Immigrant Settlement & Integration Program, Ryan supported the training of the Language staff, contributed to proposal development, and the implementation of Best Practices across service regions.

In 2015, Ryan was appointed the Regional Manager for the Tri-Cities Immigrant Settlement & Integration Program overseeing settlement and language services in the region. In this role, she implemented new and additional programming to further serve the needs of newcomers in the Tri-Cities region.

Now, in her new role as Program Director of the Immigrant Settlement & Integration Program, Ryan is looking forward to continuing to support newcomers to BC with quality settlement and language programming that will assist in their settlement and integration process.

Program Director, Employment Services - Michael Lam

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Michael Lam has his bachelor's and master's degrees in policy making and administration from England. He has worked in the field of employment services and training since 1990. Michael is currently the Director of Employment Services at S.U.C.C.E.S.S., and works closely with the federal and provincial governments to address skill shortage issues and various programming for the under-represented populations, including immigrants, youth, mature workers, women, etc.


Michael introduced the very first funded job mentoring program in B.C. with support from Human Resources and Skills Development Canada. Thanks to his strong passion with the Foreign Credential Recognition agenda, Michael has been initiating local and national partnerships with various industry sectors and piloted bridging programs for internationally-educated professionals as well as unique support services for employers to hire, develop and retain immigrants.


Michael represents S.U.C.C.E.S.S. on different local and national committees such as the National Visible Minority Labour Force Development Council, Overseas FCR Projects Working Committee, National Newcomer Labour Market Partnership, BC Canadian Asian Workforce Strategy Advisory Committee, BC Employment Access Strategy for Immigrants Leadership Council and BC’s Prior Learning Action Network.

Caring.  Respect. Ethical.  Integrity.  Open.  Inclusive.  Innovative