According to CIC service

According to IRCC service requirement, clients who wish to receive Settlement Services will be required to bring proof of their Permanent Residency.

The document may be a photocopy of both sides of the PR Card or Immigration document. The client’s birth date and legal name will also be required.

Thank you for your understanding, and we look forward to serving you under the new Immigration, Refugees and Citizenship Canada (IRCC) Settlement Program.

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