Employment Counsellor

Job Number: 11880

Title:  Employment Counsellor

Program: WorkBC

Nature: Full-time (35 hours per week)

Number of Positions: 3

Salary: Starting at $24.35/hour

Location: WorkBC Centre – City Centre, Vancouver South, Richmond, Coquitlam, Port Coquitlam and Port Moody.


About the Position:

The Employment Counsellor works with a diverse range of individuals (including inclusion group’s members) to assist them in securing and maintaining employment or community attachment. The Employment Counsellor displays case management experience with WorkBC and is knowledgeable in providing services, while supporting job seekers to develop personalized plans.

Reports to: Centre Manager


Key Duties and Responsibilities:

  • Conduct formal needs assessments through a structured interview process to jointly identify and prioritize issues that are keeping the client from achieving employment
  • Develop personalized plans that address client’s needs while making use of the targeted services available within the ESC, and make referrals to community resources as needed
  • Monitor client progress by reviewing activities, learning outcomes, and results on an agreed upon schedule and communication medium
  • Review, revise and update action plans as necessary to enhance self-sufficiency and sustainable labour market attachment
  • Ensure the client achieves employment or community attachment in a timely manner
  • Utilize the Integrated Case Management system (ICM) to capture client data and to evidence qualitative and quantitative outcomes
  • Write client progress notes, follow up reports and success stories
  • Open, maintain and close client files using the ICM
  • Understand and complete work in accordance with WorkBC policy and S.U.C.C.E.S.S. performance expectations
  • Determine client needs and eligibility and administer financial supports when appropriate
  • Complete necessary documentation and prepare financial reports as required
  • Ensure client activities are based on identified needs and aligned within the scope of the budget parameters
  • Ensure billing milestones and employment sustainment targets for the program are met on an individual basis each month
  • Attend and contribute to team meetings
  • Communicate effectively with service providers, funders, internal stakeholders and clients
  • Perform other related duties as requested, including providing back up and client services in the Self-Serve Area, Facilitation, Job Placement or Job Sustainment Services


Qualifications and Experience:

  • Bachelor degree preferred – a combination of education, career development, human resources or social work experience will be considered
  • WorkBC case management experience and solid ICM knowledge
  • CCDP or CPHR designation is considered an asset
  • Non-Violent Crisis Intervention (NVCI) training or other conflict mediation training
  • First Aid Mental Health training
  • Knowledge of local labour market and across a variety of industry sectors
  • Knowledge of BC’s Employment Standards Act
  • Knowledge of community resources or services to support clients’ needs


Job Skills and Abilities:

  • Able to establish and maintain productive counselling relationships with clients
  • Able to assess personal characteristics (interests, values, aptitude, personality traits), learning style, vocational identity, conditions of the work environment (tasks, expectations, norms, and qualities of the physical and social settings), as well as career development learning needs
  • Able to assist clients to develop employability and job search skills
  • Excellent written and verbal communication skills
  • Excellent time management and organizational skills
  • Able to analyze data and statistics and measuring outcomes
  • Excellent skills in using business technologies, including Windows environment and MS Office, printer/scanners and web based research tools
  • Able to conduct needs assessments, develop timely and effective action plans, and maintain client engagement to achieve employment goals
  • Able to manage client data and effectively document the counselling process while working with a large caseload of clients
  • Able to self-manage a complex and flexible work schedule
  • Creative and passionate in working with clients to enhance labour market attachment
  • Able to adjust and be flexible to changes in service delivery models, the labour market or participant trends
  • Excellent problem solving skills
  • Able to work in a fast paced environment
  • Additional language an asset – Persian, Mandarin, Cantonese, Punjabi and Vietnamese


Other Requirements:

  • Clear criminal record check
  • Flexibility to work at different centre locations within the catchment area


How to Apply:

S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply

Interested candidates please apply by emailing your application to [email protected] with the following subject line: “Employment Counsellor – [Your Preferred Location(s)]”

This position will close on June 24, 2020.

While we appreciate all applications, only those selected for an interview will be contacted.