Associate Program Director

Job Number: 11841

Title: Associate Program Director

Program: WorkBC Employment Services

Nature: Permanent, Full-Time

Number of Positions: 1

Salary: $72,000 – $78,000 per year, plus competitive benefits package


Key Duties and Responsibilities:

Project Management

  • Participates as part of the Employment Services Leadership team to develop long range plans, address and resolve operational, administrative, HR and financial issues
  • Establishes a leading profile of SUCCESS WorkBC Employment Services in the catchment areas
  • Oversees service delivery and project implementation
  • Implements contract and subcontract obligations
  • Formulates strategies for achieving measurable objectives and outcomes
  • Develops and monitors the implementation of action plans aimed at achieving cost-effective results
  • Supervises staff to oversee their service delivery and caseloads by providing regular consultation and supervision
  • Communicates with funder and WorkBC partners to ensure project effectiveness
  • Compiles and maintains proper documentation, records and reports for the project
  • Builds project partnerships and convenes staff and partners’ meetings as needed to ensure professional implementation, quality and results

Financial Management

  • Oversees and monitors financial capital, liability and transactions to ensure adequate financial control and appropriate cash flow
  • Assists in budget development and project implementation by recommending and monitoring project expenditures
  • Prepares financial report and budget forecasts
  • Reviews purchase orders submitted by staff and maintains a balanced budget

HR Management

  • Ensures close cooperation with staff (including subcontractors’ service teams) to maintain a consistently high level of service delivery
  • Schedules, supports and supervises staff, including conducting performance appraisals, arranging regular team meetings, and supporting staff training and development
  • Supports the resolution of staff cases as per HR department guidelines
  • Leads, coaches and motivates staff to attain program objectives, ensure effective case planning and management.

Relationship Building with Stakeholders/Promotion/Marketing

  • Establishes and maintains an effective working relationship with the funder, WorkBC partners, employers, community associations, business associations and other stakeholders to promote WorkBC to the community and ensure it is meeting the labor market needs in the respective catchment areas
  • Formulates strategies on marketing and recruitment
  • Promotes and markets the project to community stakeholders and clients
  • Sits on and liaises closely with the Governance Committees

Quality Assurance:

  • Implements and monitors Quality Assurance with SUCCESS WorkBC Contracts

Divisional Responsibilities

  • Keeps the Program Director (Employment Services) informed of issues, concerns and project needs
  • Prepares quality reports, surveys and proposals
  • Assists S.U.C.C.E.S.S. and Employment Services Management in financial management, recruitment and selection of staff, and implementation of agency policies and directives
  • Participates in the agency’s divisional meetings, events and activities


Qualifications and Experience:

  • Masters or Bachelor’s Degree in a relevant discipline with significant experience in a senior leadership role responsible for decision making and strategic directions
  • Commitment to diversity and inclusion with significant experience working in an environment with individuals from diverse backgrounds
  • Experience in building new programming with successful outcomes
  • Experience working in a quality assurance leadership position
  • Experience in program management, employee management, financial management and budgeting in multi-year and high value contracts (in millions/year)
  • Experience in writing funded proposals and creating new programs to augment services for clients
  • Experience working with all levels of government
  • Experience working within a EPBC/WorkBC model of service delivery is an asset
  • Experience working with employers from a variety of sectors


Job Skills and Abilities:

  • Ability to lead and inspire individuals, community partners/stakeholders to achieve quality service and outcomes
  • Ability to connect with employers, at the local, provincial and national level.
  • Ability to work in a high paced environment, with multiple and challenging priorities
  • Ability to think creatively and strategically
  • Ability to adapt and lead a team through changes
  • Excellent interpersonal and relationship building skills
  • Excellent verbal and written communication skills


Other Requirements:

  • Work on weekends and evenings may be required
  • Clear Criminal Record Check required


How to Apply:

S.U.C.C.E.S.S. embraces diversity and inclusion and as an accessible employer we are committed to employment equity objectives and invites applications from all qualified individuals.

Interested candidates please apply by emailing your application to: [email protected]

This posting will be open until filled. Resume and cover letter should not be longer than 3 pages. While we appreciate all applications, only those selected for an interview will be contacted.