Employment Counsellor/Facilitator

Job Number: 11717

Title: Employment Counsellor/Facilitator

Program: WorkBC

Nature: Full-time (35 hours/week)

Number of Positions: 3

Salary: Starting at $23.64/hour

Location: Metro Vancouver


About the Position:

The Employment Counsellor works with a diverse range of individuals (including inclusion group’s members) to assist them in securing and maintaining employment or community attachment.

The Employment Counsellor accomplishes this by: developing respectful, collaborative relationships with clients; conducting needs assessments to understand the client’s context and identify issues that are preventing them from achieving their work goals; developing personalized plans that address the client’s development and learning needs; monitoring progress, and ensuring the client secures sustainable employment or community attachment.

The Employment Counsellor is knowledgeable about WorkBC services and supports job seekers can access to. The incumbent is expected to follow and accurately apply WorkBC policy to address the individual needs of the clients.

Reports to: Center Manager


Key Duties and Responsibilities:

  • Conduct formal needs assessments through a structured interview process to jointly identify and priority issues that are keeping the client from achieving employment
  • Develop personalized plans that address client’s needs and make use of the targeted services available within the ESC, and make referrals to community resources as needed
  • Monitor client progress by reviewing activities, learning outcomes, and results on an agreed upon schedule and communication medium
  • Review, revise and update action plans as necessary to enhance self-sufficiency and sustainable labour market attachment
  • Ensure the client achieves employment (or community attachment) in a timely manner
  • Utilize the integrated case management system (ICM) to capture client data and to evidence qualitative and quantitative outcomes
  • Write client progress notes, follow up reports and success stories
  • Open, maintain and close client files using the ICM
  • Understand and complete work in accordance with WorkBC policy, SUCCESS expectations and with the goal of achieving our contractual outcomes and Key Performance Measures
  • Determine client need and eligibility and administer financial supports when appropriate
  • Complete necessary documentation and prepare financial reports as required
  • Ensure client activities are based on need and fall within the scope of the budget parameters
  • Ensure billing milestones and employment sustainment targets for the program are met on an individual basis each month
  • Attend and contribute to team meetings
  • Communicate effectively with service providers, funders, internal stakeholders and clients
  • Perform other duties as requested including providing back up / client services in the Self-Serve Area, Facilitation and Job Placement or Job Sustainment Services


Qualifications and Experience:

  • Bachelor degree preferred – a combination of education, career development, human resources or social work experience will be considered
  • Current CCDP or CPHR is considered an asset
  • WorkBC case management experience and ICM knowledge preferred
  • Non-Violent Crisis Intervention (NVCI) training or other conflict mediation training
  • First Aid Mental Health training
  • Theoretical and applied knowledge of career counselling, multicultural and cross-cultural counselling, ethical career practice, and adult learning principles
  • Up-to-date local labour market knowledge across a variety of industry sectors
  • Applied knowledge of BC’s Employment Standards Act
  • Comprehensive understanding of the WorkBC program mandate, with an ability to articulate the benefits of the WorkBC model for clients
  • Comprehensive understanding of community resources or services to support clients’ needs

Job Skills and Abilities:

  • Able to establish and maintain productive counselling relationships with clients
  • Skilled at assessing personal characteristics (interests, values, aptitude, personality traits); learning style; vocational identity; conditions of the work environment (tasks, expectations, norms, and qualities of the physical and social settings); as well as career development learning needs
  • Uses counselling techniques appropriate to the client’s goals, skills and needs
  • Skilled at assisting clients to develop employability and job search skills
  • Excellent written and verbal communication skills
  • Excellent time management and organizational skills
  • Competent in analyzing data and statistics, measuring outcomes, using numbers
  • Highly proficient with business technologies, including: Windows environment and MS Office, printer/scanners and web based research tools
  • Skilled at keyboarding, data entry and database query and reporting structures
  • Proven ability to meet or exceed qualitative and quantitative performance expectations
  • Proven ability to conduct needs assessments, develop timely and effective action plans, and maintain client engagement to achieve employment goals
  • Demonstrated ability to work effectively with a variety of client groups including as defined in the WorkBC program and policy
  • Demonstrated ability to manage client data and effectively document the counselling process while working with a large caseload of clients
  • Demonstrated ability to self-manage a complex and flexible work schedule
  • Creative and passionate in working with clients to enhance labour market attachment
  • Commitment to providing quality service and meeting or exceeding program deliverables
  • Proven ability to change and be flexible by adjusting to changes in service delivery models, the labour market or participant trends
  • Displays a problem solving approach to work
  • Commit to continued self-directed learning to ensure understanding of WorkBC policies and procedures
  • Able to work well in a fast paced environment
  • Able to work different shifts
  • Additional language an asset – Farsi, Mandarin, Cantonese, Punjabi and Vietnamese

Other Requirements:

  • Clear criminal record check

How to Apply:

S.U.C.C.E.S.S. embraces diversity and encourages all qualified applicants to apply.

Interested candidates please apply with the following e-mail subject line “EC/Facilitator” and submitting applications to: [email protected]

Resume and cover letter should not be longer than 3 pages. While we appreciate all applications, only those selected for an interview will be contacted.