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Case Manager
Job Number: 11355 Location: Vancouver, BC
Contact: David Lee Close Date: 2017-11-24
Web Site:

Title: Case Manager (Vancouver Downtown Eastside ESC)

Vacancies: 1

Nature: Maternity Leave Position / Full-Time (35 hours per week)

Reports To: DTES Team Lead (Employment Services)

The Case Manager is responsible for managing all aspects of action plans and assisting clients in developing skills required to undertake independent job search and effectively prepare for, find, obtain, and maintain employment. In particular, the Case Manager / Facilitator is responsible for working with clients through a variety of services and is responsible for marketing the ESC to potential clients and employers. The Case Manager is also responsible for assisting clients with overcoming barriers to increase their employability and obtain paid employment through group and one-on-one facilitation of workshops. The Case Manager delivers the Employment Program of BC to ensure clients become more independent through achieving and maintaining sustainable labour market or community attachments.

• Reviews, evaluates and improves workshops to ensure effectiveness, relevance and quality to support clients in obtaining and maintaining employment
• Supports clients in accessing services and job search activities
• Conducts formal needs assessments with clients using various assessment tools and make referrals to specialized assessment providers as required
• Develops, reviews and, revises actions plans following the EPBC Policies
• Prepares training applications including EI Training, Self-Employment Training, Wage Subsidy, Unpaid Work Experience, Opportunity Fund, etc. and handles all matters related to applications
• Conducts one-to-one employment counseling to enhance client’s self-sufficiency and labour market attachment
• Delivers and facilitates relevant and current curriculum for employment focused and employability skills workshop topics such as job search, life skills, personal management, and Essential Skills
• Determines client need for and administer financial supports
• Provides follow-up support as required for returning clients

Communications and Administrative Duties
• Communicates with service providers, funders, internal stakeholders and clients
• Utilizes the ICM to capture client data and monitor client progress
• Prepares client progress notes and follow up reports
• Provides written reports regarding client performance and progress
• Opens, maintains and closes client files using the ICM system
• Performs other duties and responsibilities as assigned by the supervisor


Education, Training and Experience
• Bachelor degree or equivalent education and experience
• A minimum of 2-3 years of facilitation experience, specifically delivering workshops on effective job search strategies, career exploration and labour market information.
• Ability to assist client with identifying employment barriers, and how to apply strategies identified in Job Search, Career Exploration and labour Market Information workshops
• Sound understanding of employment barriers, and experience working with various client groups
• Ability to provide employment counseling to diverse socioeconomic and cultural client populations
• MBTI; Personality Dimensions; Career Crossroads; Making Sense of LMI; Starting Points; Employment Counseling; Instructors Diploma a strong asset
• Job Club Leadership Training Certification or equivalent credential and expertise a definite asset
• Experience preparing training applications including EI Training, Self-Employment Training, Wage Subsidy, Unpaid Work Experience, Opportunity Fund, etc.
• Experience delivering employment counseling and case management
• Certified Career Development Practitioner (CCDP) a strong asset

Job Skills and Abilities
• Fluent in English; second language a strong asset
• Strong ability to facilitate Life Skills, Personal Management, Job Search, and Essential Skills Workshops
• Strong ability to assist Clients in identifying employment barriers through Job Search, Career Exploration and Labour Market Information workshops
• Strong knowledge of various assessment tools and strong understanding of clients from the Vancouver Downtown Eastside
• Knowledge of Labour Market Information and community resources in the Downtown Eastside
• Knowledge of assessment and counselling practices and case management methodologies
• Knowledge of training application process of EI Training, Self-Employment Training, Wage Subsidy, Unpaid Work Experience, Opportunity Fund, etc.
• Understanding of BCEA referral system and barriers of BCEA clients
• Ability to meet performance standards set out by Ministry, prime contractor, and S.U.C.C.E.S.S.
• Ability to provide employment counseling to diverse socioeconomic and cultural populations
• Ability to motivate clients to participate and follow through with activities
• Ability to adapt to different client needs and timetables
• Strong interpersonal skills and capable of working with specialized populations
• Highly proficient computer skills including the use of Microsoft Office Suite
• Effective verbal and written communication skills
• Competent to accomplish multi-tasks with deadlines and handle stress and pressure
• Willing to take initiatives, action & results-oriented, flexible, and dedicated to quality work

Additional Information
• Willingness to work weekends and evenings as required
• Willing to travel and outreach to clients
• Criminal record check required

Duration: ASAP – March 31, 2018 (three-month probation applies).

Salary: $21.63-$22.95/hour

Interested persons please apply online and attach your resume & cover letter on or before 4:00pm on Friday November 24th, 2017.

Only those selected for an interview will be contacted.

* Resume including the cover letter should not be more than 3 pages.

If you do not use an email application like Microsoft Outlook, you can send your resume and cover letter by copying the APPLY NOW link (right-click the Apply Now link and select Copy Shortcut), and paste the email address (the text after the "mailto:" portion of the link) in to your favourite email application such as Hotmail, Gmail, Yahoo etc.


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