Chinese Help Lines

icon phone orangeCantonese: 604-270-8233
Mandarin: 604-270-8222

Our help lines services demonstrate equity, non-discrimination, and respect for the client's privacy, consent and choice.  We also demonstrate cultural sensitivity towards diverse values and beliefs.

Objectives:

  • To promote the well-being of Chinese Canadian who are experiencing difficulties in accessing social service because of language and cultural barriers, and/or fear of social stigma
  • To build community capacity of the Chinese community through training and development of Help Lines volunteers.  To become Help Line volunteer, please click here.

 

Trained Volunteers:
All help lines volunteers received intensive training in order to provide quality service to the community. Ongoing training and education are developed to maintain high service quality.

Confidentiality:
We adhere to strict confidentiality for all client information except under the following circumstances: (1) under a court order; (2) suspected or known child abuse; or (3) danger to oneself or others.

Scope of Service:

  • Provides informational and emotional support to the Chinese community in Mandarin and Cantonese.
  • Operating Hours: 10 :00 a.m. – 10:00 p.m. (7 days a week)

Chinese Help Lines Volunteer Application

This program is partially sponsored by the Vancouver Coastal Health Authority and Kirin Restaurant.

 

Caring.  Respect. Ethical.  Integrity.  Open.  Inclusive.  Innovative