Management Team

Chief Executive Officer - Queenie Choo

Queenie

Queenie Choo was an immigrant 36 years ago to Canada. Since then, Queenie works very hard to pursue her career and has held many senior leadership positions in varied organizations. She was appointed as the first CEO to commission the first culturally based seniors care home in Edmonton Alberta. With her strong background in continuing care, in 2010 Queenie was appointed as the Executive Director responsible for redesigning the home and community health system at Alberta Health Services.


Demonstrated with effective leadership ability, in 2012 Queenie was appointed as the CEO of S.U.C.C.E.S.S ., the largest non-profit social service organization in BC. Queenie’s role has been based on her ability to blend a rigorous and result oriented approach with a genuine sensitivity to people. She has led the teams to develop many innovative programs in the area of skills and training, employment, business development, settlement, language, family & youth for newcomers as well as seniors care and housing.


Queenie received her master degree in Nursing from the University of Alberta and her Canadian Health Executive (CHE) designation from the Canadian College of Health Leaders. She has also presented widely both nationally and internationally.


Queenie is the Queen Elizabeth II Diamond Jubilee award recipient for her significant contributions to the community as well as the Excellence in Nursing Administration award.  In addition, Queenie is recognized as one of the most influential women in BC, RBC top 25 Canadian Immigrants and nominee for YWCA Women of Distinction Awards in 2016.

 

Director of AEIP, S.U.C.C.E.S.S. - Johnny Cheng

 

Johnny chengJohnny Cheng was appointed Director of the Active Engagement and Integration Project (AEIP) in 2015. He is responsible for S.U.C.C.E.S.S.’s pre-arrival settlement services and initiatives.

Since 2008, Johnny has managed the development and implementation of S.U.C.C.E.S.S.’s overseas operations. Under his leadership, S.U.C.C.E.S.S. established AEIP and opened its first two overseas services centres in Seoul, South Korea and Taipei, Taiwan to serve newcomers destined for Canada. He once again led AEIP’s growth in 2015 by establishing partnerships with settlement agencies across Canada, opening of the Beijing Service Centre, and expanding outreach services to eight countries in Asia and the United States.

Prior to his work on the pre-arrival portfolio, Johnny managed and delivered numerous employment programs at S.U.C.C.E.S.S. including employment service centres and immigrant youth programming.

With over 14 years of experience, Johnny has developed a strong portfolio in immigrant issues and is particularly interested in bridging newcomers to the Canadian labour market. He has presented extensively at national conferences including Metropolis, CAPLA, and Cannexus.

In addition to a background in business administration, he is also a Certified Career Development Practitioner.

Interim Chief Operating Officer - Kelly Ng

ImageKelly Ng was born in Hong Kong and obtained a bachelor of social work from the Chinese University of Hong Kong in 1979.  He received his master of social work from U.B.C. in 1992.   After working with HSBC as a personnel officer for three years, he began his social service career as a social worker at the St. James Settlement in 1983 and as a student counselor at the Hong Kong Polytechnic University from 1986 to 1991.  He joined S.U.C.C.S.S. in 1992 as a program director, supervising the largest Chinese speaking counseling team in Western Canada. 

During the past 17 years, Kelly has provided field supervision to many social work/counseling psychology students from both local and overseas universities.   His strong belief in collaboration has led to the development of many joint initiatives with a large number of partnering organizations across the Lower Mainland.  Examples are Multicultural Early Childhood Development Service in the Tri-cities and Chinese Problem Gambling Counselling Program.  

During the last three years, he dedicated his time as a team member working with HELP, UBC on a research on “Bridging Immigrant and Refugees with ECD Service --- Partnership Research in the Development of an Effective Service Model”.

With strong background and experience in family and youth services, Kelly is frequently invited by government and social service agencies to identify ways to increase service accessibility for new Canadians.  Currently, Kelly is an active member of a number of Federal and Provincial Advisory Committees including the Child and Youth Advisory Committee of Mental Health Commission of Canada, Ethnocultural Advisory Committee of Correctional Service Canada, and the Fraser Region Advisory Council of the Ministry of Children and Family Development.  Other Committees he served in the past include the Board of BC Council for Families, B C Provincial Child Care Council, and Ethnocultural Advisory Committee (Vancouver Region, Ministry of Children and Family Development).  

Director, Administration and Building Development - Joseph Lau

ImageResponsible for agency administration, building development, housing and asset management, society administration and board matters, Joseph has held the position of Director of Administration and Building Development since September 1997. 

Born in Hong Kong and educated there and in England, Joseph has extensive management experience.  Before migrating to Canada, Joseph held various executive positions in public service in Hong Kong.  He previously served on the Board of Directors of the Vancouver Multicultural Society and the Chinese Community Policing Center in Vancouver.

Joseph holds an MBA and is a chartered fellow of the Chartered Institute of Personnel and Development, UK.

In his spare time, Joseph enjoys golf and travel.  

Chief Financial Officer - Cynthia Chow

Cynthia-ChowCynthia Chow is a Chartered Accountant with expertise in compliance with accounting principles and reporting standards, in preparing value added reports to help improve internal controls and provide bottom-line oriented solutions, and in preparing relevant and concise variance analyses.

Before joining S.U.C.C.E.S.S, Cynthia was an auditor at the public accounting firm of Deloitte & Touche LLP, where she specialized in the private client sector with experience in industries such as: manufacturing, retail, non-for-profit organizations, real estate, and gaming. She also has experience in auditing public entities in the animation and mining sectors. Cynthia has over 10 years of experience working in the public accounting sector as an auditor.

Cynthia has a Bachelor of Commerce from the University of British Columbia and a Graduate Diploma in Public Accounting from McGill University.

Caring.  Respect. Ethical.  Integrity.  Open.  Inclusive.  Innovative