Management Team

Chief Executive Officer - Queenie Choo

Queenie

Queenie Choo was an immigrant 36 years ago to Canada. Since then, Queenie works very hard to pursue her career and has held many senior leadership positions in varied organizations. She was appointed as the first CEO to commission the first culturally based seniors care home in Edmonton Alberta. With her strong background in continuing care, in 2010 Queenie was appointed as the Executive Director responsible for redesigning the home and community health system at Alberta Health Services.


Demonstrated with effective leadership ability, in 2012 Queenie was appointed as the CEO of S.U.C.C.E.S.S ., the largest non-profit social service organization in BC. Queenie’s role has been based on her ability to blend a rigorous and result oriented approach with a genuine sensitivity to people. She has led the teams to develop many innovative programs in the area of skills and training, employment, business development, settlement, language, family & youth for newcomers as well as seniors care and housing.


Queenie received her master degree in Nursing from the University of Alberta and her Canadian Health Executive (CHE) designation from the Canadian College of Health Leaders. She has also presented widely both nationally and internationally.


Queenie is the Queen Elizabeth II Diamond Jubilee award recipient for her significant contributions to the community as well as the Excellence in Nursing Administration award.  In addition, Queenie is recognized as one of the most influential women in BC, RBC top 25 Canadian Immigrants and nominee for YWCA Women of Distinction Awards in 2016.

 

Director of AEIP, S.U.C.C.E.S.S. - Johnny Cheng

 

Johnny chengJohnny Cheng was appointed Director of the Active Engagement and Integration Project (AEIP) in 2015. He is responsible for S.U.C.C.E.S.S.’s pre-arrival settlement services and initiatives.

Since 2008, Johnny has managed the development and implementation of S.U.C.C.E.S.S.’s overseas operations. Under his leadership, S.U.C.C.E.S.S. established AEIP and opened its first two overseas services centres in Seoul, South Korea and Taipei, Taiwan to serve newcomers destined for Canada. He once again led AEIP’s growth in 2015 by establishing partnerships with settlement agencies across Canada, opening of the Beijing Service Centre, and expanding outreach services to eight countries in Asia and the United States.

Prior to his work on the pre-arrival portfolio, Johnny managed and delivered numerous employment programs at S.U.C.C.E.S.S. including employment service centres and immigrant youth programming.

With over 14 years of experience, Johnny has developed a strong portfolio in immigrant issues and is particularly interested in bridging newcomers to the Canadian labour market. He has presented extensively at national conferences including Metropolis, CAPLA, and Cannexus.

In addition to a background in business administration, he is also a Certified Career Development Practitioner.

Director, Administration and Building Development - Joseph Lau

ImageResponsible for agency administration, building development, housing and asset management, society administration and board matters, Joseph has held the position of Director of Administration and Building Development since September 1997. 

Born in Hong Kong and educated there and in England, Joseph has extensive management experience.  Before migrating to Canada, Joseph held various executive positions in public service in Hong Kong.  He previously served on the Board of Directors of the Vancouver Multicultural Society and the Chinese Community Policing Center in Vancouver.

Joseph holds an MBA and is a chartered fellow of the Chartered Institute of Personnel and Development, UK.

In his spare time, Joseph enjoys golf and travel.  

Chief Financial Officer - Cynthia Chow

Cynthia-ChowCynthia Chow is a Chartered Accountant with expertise in compliance with accounting principles and reporting standards, in preparing value added reports to help improve internal controls and provide bottom-line oriented solutions, and in preparing relevant and concise variance analyses.

Before joining S.U.C.C.E.S.S, Cynthia was an auditor at the public accounting firm of Deloitte & Touche LLP, where she specialized in the private client sector with experience in industries such as: manufacturing, retail, non-for-profit organizations, real estate, and gaming. She also has experience in auditing public entities in the animation and mining sectors. Cynthia has over 10 years of experience working in the public accounting sector as an auditor.

Cynthia has a Bachelor of Commerce from the University of British Columbia and a Graduate Diploma in Public Accounting from McGill University.

Program Director, Special Projects - Eliza Chang

ImagePrior to joining S.U.C.C.E.S.S., Eliza had worked at the YMCA of Hong Kong and the Hong Kong Housing Services for Refugees.  Eliza joined S.U.C.C.E.S.S. in 1993 as a Program Officer of Settlement Services and then she became Project Director of Business and Economic Development in 2007.

As Program Director of Settlement Services, Eliza is responsible for overseeing the S.U.C.C.E.S.S. Settlement and Integration Program in the Lower Mainland and Fort St John, as well as Community Airport Newcomers Network (CANN). 

She is currently member of Surrey/North Delta Intercultural Council, International Business Development Committee of the Richmond Chamber of Commerce and a number of advisory committees.

She holds a B.A. degree majoring in Sociology and Psychology from the University of Victoria.  

Caring.  Respect. Ethical.  Integrity.  Open.  Inclusive.  Innovative

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